/* ===================== Ponte CRM: estilos só desta página ===================== */

/* Cores do produto (a interface do CRM é sempre escura, como uma captura de tela). */
.crm, .mini, .cel {
  --c-fundo: #0e1621;
  --c-painel: #131d2a;
  --c-painel-2: #182434;
  --c-linha: #22303f;
  --c-texto: #e7eef5;
  --c-suave: #8fa3b8;
  --c-marca: #6ea8ff;
  --c-ia: #a78bfa;
  --c-zap: #25d366;
  --c-ambar: #f2be5c;
  --c-bolha-cliente: #1b2838;
  --c-bolha-ia: #243a5c;
  --c-bolha-humano: #1d4434;
  color: var(--c-texto);
  font-family: var(--fonte-texto);
}

/* ---------- Abertura: tela em miniatura (unidades em, escala com a janela) ---------- */
.mini {
  display: grid;
  grid-template-columns: 4.4em 17em 1fr 14.5em;
  aspect-ratio: 556 / 312;
  background: var(--c-fundo);
  font-size: 1em;
  line-height: 1.3;
  text-align: left;
}
.mini__nav {
  display: grid;
  align-content: start;
  justify-items: center;
  gap: 1.3em;
  padding: 1.2em 0;
  border-right: 1px solid var(--c-linha);
}
.mini__nav i {
  width: 1.9em;
  height: 1.9em;
  border-radius: 0.6em;
  background: var(--c-painel-2);
}
.mini__nav i:first-child {
  background: linear-gradient(135deg, var(--c-marca), var(--c-ia));
}
.mini__nav i:nth-child(2) {
  outline: 1px solid var(--c-marca);
}
.mini__lista {
  border-right: 1px solid var(--c-linha);
  background: var(--c-painel);
  padding: 1em 0.7em;
  display: grid;
  align-content: start;
  gap: 0.35em;
}
.mini__titulo {
  font: 600 1.35em/1 var(--fonte-titulo);
  margin: 0 0.3em 0.6em;
}
.mini__item {
  display: grid;
  grid-template-columns: 2.6em 1fr;
  gap: 0.2em 0.7em;
  align-items: center;
  padding: 0.6em;
  border-radius: 0.8em;
}
.mini__item--ativo {
  background: var(--c-painel-2);
}
.mini__av {
  grid-row: span 2;
  width: 2.6em;
  height: 2.6em;
  border-radius: 50%;
  display: grid;
  place-items: center;
  font-weight: 700;
  font-size: 0.95em;
  color: #0e1621;
  background: var(--av, #7cc4ff);
}
.mini__nome {
  font-weight: 600;
  font-size: 1.1em;
}
.mini__previa {
  color: var(--c-suave);
  font-size: 0.95em;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.mini__chat {
  display: grid;
  grid-template-rows: auto 1fr auto;
  min-width: 0;
}
.mini__cabeca {
  display: flex;
  align-items: center;
  gap: 0.8em;
  padding: 0.9em 1.2em;
  border-bottom: 1px solid var(--c-linha);
  font-weight: 600;
  font-size: 1.1em;
}
.mini__cabeca .mini__av {
  font-size: 0.85em;
}
.mini__etapa {
  margin-left: auto;
  padding: 0.3em 0.7em;
  border-radius: 999px;
  font-size: 0.85em;
  color: var(--c-ambar);
  background: rgb(242 190 92 / 0.14);
}
.mini__msgs {
  display: grid;
  align-content: end;
  gap: 0.7em;
  padding: 1.2em;
}
.mini__bolha {
  max-width: 78%;
  padding: 0.7em 0.9em;
  border-radius: 0.9em;
  font-size: 1.05em;
  background: var(--c-bolha-cliente);
}
.mini__bolha--ia {
  justify-self: end;
  background: var(--c-bolha-ia);
}
.mini__bolha--ia b {
  display: block;
  font-size: 0.8em;
  color: var(--c-ia);
  margin-bottom: 0.2em;
}
.mini__sis {
  justify-self: center;
  padding: 0.35em 0.8em;
  border-radius: 999px;
  font-size: 0.9em;
  color: var(--c-suave);
  border: 1px dashed var(--c-linha);
}
.mini__entrada {
  margin: 0 1.2em 1.1em;
  padding: 0.8em 1em;
  border-radius: 999px;
  background: var(--c-painel-2);
  color: var(--c-suave);
  font-size: 0.95em;
}
.mini__cliente {
  border-left: 1px solid var(--c-linha);
  background: var(--c-painel);
  padding: 1.6em 1.2em;
  display: grid;
  align-content: start;
  justify-items: center;
  gap: 0.6em;
  text-align: center;
}
.mini__cliente .mini__av {
  width: 4.4em;
  height: 4.4em;
  font-size: 1.1em;
}
.mini__passos {
  display: flex;
  gap: 0.3em;
  width: 100%;
  margin-top: 0.6em;
}
.mini__passos i {
  flex: 1;
  height: 0.45em;
  border-radius: 999px;
  background: var(--c-linha);
}
.mini__passos i.feito {
  background: var(--c-ambar);
}
.mini__rotulo {
  justify-self: start;
  margin-top: 0.7em;
  font-size: 0.85em;
  color: var(--c-suave);
  text-transform: uppercase;
  letter-spacing: 0.06em;
}
.mini__tags {
  justify-self: start;
  display: flex;
  flex-wrap: wrap;
  gap: 0.4em;
}
.mini__tags span {
  padding: 0.25em 0.7em;
  border-radius: 999px;
  font-size: 0.9em;
  background: rgb(110 168 255 / 0.15);
  color: var(--c-marca);
}
.mini__agenda {
  justify-self: stretch;
  text-align: left;
  padding: 0.7em 0.8em;
  border-radius: 0.8em;
  background: var(--c-painel-2);
  font-size: 0.95em;
}

/* ---------- Celulares em HTML (unidades em, a partir da largura do celular) ---------- */
.cel {
  aspect-ratio: 9 / 18.6;
  font-size: 4.3cqw;
  line-height: 1.32;
  display: flex;
  flex-direction: column;
  background: var(--c-fundo);
  text-align: left;
}
.cel__topo {
  display: flex;
  align-items: center;
  gap: 0.6em;
  padding: 0.7em 0.9em;
  background: var(--c-painel);
  border-bottom: 1px solid var(--c-linha);
}
.cel__topo strong {
  display: block;
  font-size: 1.05em;
}
.cel__topo small {
  color: var(--c-suave);
  font-size: 0.8em;
}
.cel__corpo {
  flex: 1;
  display: flex;
  flex-direction: column;
  gap: 0.55em;
  padding: 0.9em 0.8em;
  overflow: hidden;
}
.cel__av {
  flex: none;
  width: 2.2em;
  height: 2.2em;
  border-radius: 50%;
  display: grid;
  place-items: center;
  font-weight: 700;
  font-size: 0.85em;
  color: #0e1621;
  background: var(--av, #7cc4ff);
}
.cel__bolha {
  max-width: 84%;
  padding: 0.5em 0.7em;
  border-radius: 0.8em;
  font-size: 0.92em;
  background: var(--c-bolha-cliente);
}
.cel__bolha small {
  display: block;
  text-align: right;
  font-size: 0.72em;
  opacity: 0.6;
  margin-top: 0.15em;
}
.cel__bolha--direita {
  align-self: flex-end;
}
/* Conversa vista pelo cliente, no WhatsApp */
.cel--zap {
  background: #0b141a;
}
.cel--zap .cel__topo {
  background: #1f2c34;
  border: 0;
}
.cel--zap .cel__bolha {
  background: #202c33;
}
.cel--zap .cel__bolha--direita {
  background: #005c4b;
}
.cel__dia {
  align-self: center;
  padding: 0.25em 0.7em;
  border-radius: 0.5em;
  background: #182229;
  color: var(--c-suave);
  font-size: 0.75em;
}
.cel__digitar {
  margin: 0 0.6em 0.8em;
  padding: 0.65em 0.9em;
  border-radius: 999px;
  background: #1f2c34;
  color: var(--c-suave);
  font-size: 0.85em;
}
/* Lista de conversas */
.cel__item {
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 0.1em 0.6em;
  align-items: center;
  padding: 0.55em 0.4em;
  border-bottom: 1px solid var(--c-linha);
}
.cel__item .cel__av {
  grid-row: span 2;
}
.cel__item b {
  font-size: 0.95em;
}
.cel__item span {
  grid-column: 2 / 4;
  color: var(--c-suave);
  font-size: 0.8em;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.cel__selo {
  font-size: 0.68em;
  font-weight: 700;
  padding: 0.15em 0.55em;
  border-radius: 999px;
  color: var(--c-ia);
  background: rgb(167 139 250 / 0.16);
}
.cel__selo--humano {
  color: var(--c-zap);
  background: rgb(37 211 102 / 0.14);
}
.cel__filtros {
  display: flex;
  gap: 0.4em;
}
.cel__filtros span {
  padding: 0.3em 0.75em;
  border-radius: 999px;
  font-size: 0.78em;
  background: var(--c-painel-2);
  color: var(--c-suave);
}
.cel__filtros span:first-child {
  background: var(--c-marca);
  color: #0e1621;
  font-weight: 600;
}
/* Funil empilhado */
.cel__etapa {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  margin-top: 0.3em;
  font-weight: 600;
  font-size: 0.85em;
}
.cel__etapa small {
  color: var(--c-suave);
  font-weight: 400;
}
.cel__cartao {
  padding: 0.6em 0.7em;
  border-radius: 0.7em;
  background: var(--c-painel);
  border: 1px solid var(--c-linha);
  font-size: 0.85em;
  display: grid;
  gap: 0.2em;
}
.cel__cartao span {
  color: var(--c-suave);
  font-size: 0.9em;
}
.cel__cartao--destaque {
  border-color: var(--c-ia);
}
.cel__barra {
  display: flex;
  justify-content: space-around;
  padding: 0.7em 0 1em;
  background: var(--c-painel);
  border-top: 1px solid var(--c-linha);
}
.cel__barra i {
  width: 1.4em;
  height: 1.4em;
  border-radius: 0.4em;
  background: var(--c-linha);
}
.cel__barra i.ativo {
  background: var(--c-marca);
}

/* ---------- Demonstração interativa ---------- */
.demo__moldura .janela {
  font-size: 10px;
}
.demo__moldura .janela__barra b {
  display: grid;
  place-items: center;
  font: 500 1.05em/1 var(--fonte-texto);
  color: rgb(255 255 255 / 0.5);
  height: 1.8em;
}
.demo__legenda {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 12px 20px;
  margin-top: 18px;
}
.demo__legenda p {
  margin: 0;
  color: var(--tinta-2);
  max-width: 640px;
}

.crm {
  container-type: inline-size;
  position: relative;
  font-size: 14px;
  line-height: 1.4;
  background: var(--c-fundo);
}
.crm *,
.crm *::before,
.crm *::after {
  box-sizing: border-box;
}
.crm [hidden] {
  display: none !important;
}
.crm button,
.crm input {
  font: inherit;
  color: inherit;
}
.crm__app {
  display: grid;
  grid-template-columns: 64px 280px minmax(0, 1fr) 264px;
  height: 640px;
}
.crm__app[data-vista="funil"],
.crm__app[data-vista="agente"] {
  grid-template-columns: 64px minmax(0, 1fr);
}

/* Barra lateral */
.crm__nav {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
  padding: 16px 0;
  border-right: 1px solid var(--c-linha);
}
.crm__logo {
  width: 36px;
  height: 36px;
  border-radius: 11px;
  display: grid;
  place-items: center;
  margin-bottom: 14px;
  font: 700 17px/1 var(--fonte-titulo);
  color: #0e1621;
  background: linear-gradient(135deg, var(--c-marca), var(--c-ia));
}
.crm__aba {
  position: relative;
  display: grid;
  place-items: center;
  gap: 4px;
  width: 52px;
  padding: 8px 0 6px;
  border: 0;
  border-radius: 12px;
  background: none;
  color: var(--c-suave);
  font-size: 10.5px !important;
  cursor: pointer;
  transition: background 0.2s, color 0.2s;
}
.crm__aba svg {
  width: 21px;
  height: 21px;
}
.crm__aba:hover {
  background: var(--c-painel-2);
  color: var(--c-texto);
}
.crm__aba[aria-pressed="true"] {
  background: rgb(110 168 255 / 0.14);
  color: var(--c-marca);
}
.crm__aba:focus-visible,
.crm button:focus-visible,
.crm input:focus-visible {
  outline: 2px solid var(--c-marca);
  outline-offset: 2px;
}
.crm__contador {
  position: absolute;
  top: 3px;
  right: 6px;
  min-width: 17px;
  height: 17px;
  padding: 0 4px;
  border-radius: 999px;
  background: var(--c-zap);
  color: #0e1621;
  font: 700 10px/17px var(--fonte-texto);
}

/* Lista de conversas */
.crm__lista {
  display: flex;
  flex-direction: column;
  min-height: 0;
  border-right: 1px solid var(--c-linha);
  background: var(--c-painel);
}
.crm__lista-topo {
  padding: 18px 16px 10px;
}
.crm__titulo {
  margin: 0;
  font: 600 18px/1.2 var(--fonte-titulo);
}
.crm__sub {
  margin: 4px 0 0;
  color: var(--c-suave);
  font-size: 12.5px;
}
.crm__busca {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-top: 12px;
  padding: 8px 12px;
  border-radius: 10px;
  background: var(--c-painel-2);
  color: var(--c-suave);
  font-size: 13px;
}
.crm__busca svg {
  width: 16px;
  height: 16px;
}
.crm__conversas {
  flex: 1;
  overflow-y: auto;
  padding: 4px 8px 12px;
  scrollbar-width: thin;
  scrollbar-color: var(--c-linha) transparent;
}
.crm__conv {
  display: grid;
  grid-template-columns: 40px minmax(0, 1fr) auto;
  gap: 2px 10px;
  align-items: center;
  width: 100%;
  padding: 10px;
  border: 0;
  border-radius: 12px;
  background: none;
  text-align: left;
  cursor: pointer;
  transition: background 0.2s;
}
.crm__conv:hover {
  background: rgb(255 255 255 / 0.03);
}
.crm__conv[aria-current="true"] {
  background: var(--c-painel-2);
}
.crm__conv .crm__av {
  grid-row: span 2;
}
.crm__conv-nome {
  font-weight: 600;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.crm__conv-hora {
  color: var(--c-suave);
  font-size: 11.5px;
}
.crm__conv-previa {
  color: var(--c-suave);
  font-size: 12.5px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.crm__conv-previa.digitando {
  color: var(--c-ia);
  font-style: italic;
}
.crm__conv-info {
  display: flex;
  align-items: center;
  gap: 5px;
  justify-self: end;
}
.crm__nao-lidas {
  min-width: 18px;
  height: 18px;
  padding: 0 5px;
  border-radius: 999px;
  background: var(--c-zap);
  color: #0e1621;
  font: 700 10.5px/18px var(--fonte-texto);
  text-align: center;
}
.crm__av {
  flex: none;
  width: 40px;
  height: 40px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  font-weight: 700;
  font-size: 13px;
  color: #0e1621;
  background: var(--av, #7cc4ff);
}
.crm__selo {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 2px 8px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 700;
  white-space: nowrap;
  color: var(--c-ia);
  background: rgb(167 139 250 / 0.15);
}
.crm__selo--humano {
  color: var(--c-zap);
  background: rgb(37 211 102 / 0.13);
}

/* Conversa */
.crm__chat {
  display: flex;
  flex-direction: column;
  min-width: 0;
  min-height: 0;
}
.crm__chat-topo {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 12px 18px;
  border-bottom: 1px solid var(--c-linha);
}
.crm__chat-quem {
  min-width: 0;
  margin-right: auto;
}
.crm__chat-quem strong {
  display: block;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.crm__chat-quem small {
  color: var(--c-suave);
  font-size: 12px;
}
.crm__botao {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 8px 14px;
  border: 1px solid var(--c-linha);
  border-radius: 999px;
  background: var(--c-painel-2);
  font-size: 13px !important;
  font-weight: 600 !important;
  white-space: nowrap;
  cursor: pointer;
  transition: background 0.2s, border-color 0.2s;
}
.crm__botao:hover {
  border-color: var(--c-suave);
}
.crm__botao svg {
  width: 16px;
  height: 16px;
}
.crm__botao--claro {
  border-color: transparent;
  background: var(--c-texto);
  color: #0e1621 !important;
}
.crm__etapa-chip {
  padding: 4px 10px;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 600;
  white-space: nowrap;
  color: var(--cor-etapa);
  background: color-mix(in srgb, var(--cor-etapa) 15%, transparent);
  transition: color 0.4s, background 0.4s;
}
.crm__msgs {
  flex: 1;
  overflow-y: auto;
  display: flex;
  flex-direction: column;
  gap: 10px;
  padding: 20px 18px;
  scrollbar-width: thin;
  scrollbar-color: var(--c-linha) transparent;
  background:
    radial-gradient(60% 50% at 50% 0%, rgb(110 168 255 / 0.05), transparent 70%),
    var(--c-fundo);
}
.crm__msgs > :first-child {
  margin-top: auto;
}
.crm__bolha {
  max-width: min(76%, 460px);
  padding: 9px 13px 7px;
  border-radius: 16px 16px 16px 4px;
  background: var(--c-bolha-cliente);
  overflow-wrap: anywhere;
  animation: crm-entra 0.35s var(--curva) both;
}
.crm__bolha--ia,
.crm__bolha--h {
  align-self: flex-end;
  border-radius: 16px 16px 4px 16px;
  background: var(--c-bolha-ia);
}
.crm__bolha--h {
  background: var(--c-bolha-humano);
}
.crm__autor {
  display: block;
  margin-bottom: 2px;
  font-size: 11.5px;
  font-weight: 700;
  color: var(--c-ia);
}
.crm__bolha--h .crm__autor {
  color: var(--c-zap);
}
.crm__hora {
  display: block;
  margin-top: 2px;
  text-align: right;
  font-size: 10.5px;
  color: rgb(231 238 245 / 0.5);
}
.crm__sis {
  align-self: center;
  display: inline-flex;
  align-items: center;
  gap: 7px;
  max-width: 92%;
  padding: 6px 12px;
  border-radius: 999px;
  border: 1px dashed #33465c;
  color: var(--c-suave);
  font-size: 12.5px;
  animation: crm-entra 0.35s var(--curva) both;
}
.crm__sis svg {
  flex: none;
  width: 15px;
  height: 15px;
  color: var(--c-ia);
}
.crm__digitando {
  align-self: flex-end;
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 10px 14px;
  border-radius: 16px 16px 4px 16px;
  background: var(--c-bolha-ia);
  color: var(--c-suave);
  font-size: 12px;
}
.crm__digitando i {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--c-ia);
  animation: crm-pulo 1s ease-in-out infinite;
}
.crm__digitando i:nth-child(2) {
  animation-delay: 0.15s;
}
.crm__digitando i:nth-child(3) {
  animation-delay: 0.3s;
}
.crm__rodape {
  padding: 12px 18px 16px;
  border-top: 1px solid var(--c-linha);
}
.crm__aviso-ia {
  display: flex;
  align-items: center;
  gap: 8px;
  margin: 0 0 10px;
  color: var(--c-suave);
  font-size: 12.5px;
}
.crm__aviso-ia svg {
  flex: none;
  width: 16px;
  height: 16px;
  color: var(--c-ia);
}
.crm__sugestoes {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}
.crm__sugestao {
  padding: 7px 13px;
  border: 1px solid #2d3f54;
  border-radius: 999px;
  background: var(--c-bolha-cliente);
  font-size: 13px !important;
  cursor: pointer;
  transition: border-color 0.2s, transform 0.2s;
}
.crm__sugestao:hover {
  border-color: var(--c-marca);
  transform: translateY(-1px);
}
.crm__escrever {
  display: flex;
  gap: 8px;
}
.crm__escrever input {
  flex: 1;
  min-width: 0;
  padding: 10px 16px;
  border: 1px solid var(--c-linha);
  border-radius: 999px;
  background: var(--c-painel-2);
  font-size: 14px !important;
}
.crm__escrever input::placeholder {
  color: var(--c-suave);
}
.crm__enviar {
  flex: none;
  width: 42px;
  height: 42px;
  border: 0;
  border-radius: 50%;
  display: grid;
  place-items: center;
  background: var(--c-zap);
  color: #0e1621 !important;
  cursor: pointer;
}
.crm__enviar svg {
  width: 19px;
  height: 19px;
}

/* Painel do cliente */
.crm__painel {
  overflow-y: auto;
  padding: 22px 18px;
  border-left: 1px solid var(--c-linha);
  background: var(--c-painel);
  scrollbar-width: thin;
  scrollbar-color: var(--c-linha) transparent;
}
.crm__perfil {
  display: grid;
  justify-items: center;
  gap: 4px;
  text-align: center;
}
.crm__perfil .crm__av {
  width: 62px;
  height: 62px;
  font-size: 19px;
  margin-bottom: 6px;
}
.crm__perfil small {
  color: var(--c-suave);
  font-size: 12.5px;
}
.crm__bloco {
  margin-top: 20px;
}
.crm__bloco-titulo {
  margin: 0 0 8px;
  color: var(--c-suave);
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}
.crm__passos {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 4px;
}
.crm__passos i {
  height: 6px;
  border-radius: 999px;
  background: var(--c-linha);
  transition: background 0.5s;
}
.crm__passos i.feito {
  background: var(--cor-etapa);
}
.crm__passos-nome {
  margin: 8px 0 0;
  font-weight: 600;
  color: var(--cor-etapa);
  transition: color 0.4s;
}
.crm__tags {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}
.crm__tag {
  padding: 3px 10px;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 600;
  color: var(--c-marca);
  background: rgb(110 168 255 / 0.14);
  animation: crm-entra 0.4s var(--curva) both;
}
.crm__vazio {
  color: var(--c-suave);
  font-size: 12.5px;
}
.crm__cartao {
  padding: 12px;
  border-radius: 12px;
  background: var(--c-painel-2);
  font-size: 13px;
}
.crm__cartao strong {
  display: block;
}
.crm__cartao span {
  color: var(--c-suave);
}
.crm__resumo {
  border-left: 2px solid var(--c-ia);
}

/* Funil */
.crm__funil,
.crm__agente {
  display: flex;
  flex-direction: column;
  min-width: 0;
  min-height: 0;
  padding: 20px 20px 0;
}
.crm__funil-topo {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-end;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 16px;
}
.crm__numeros {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}
.crm__numero {
  min-width: 118px;
  padding: 10px 14px;
  border-radius: 12px;
  background: var(--c-painel);
  border: 1px solid var(--c-linha);
}
.crm__numero strong {
  display: block;
  font: 600 19px/1.2 var(--fonte-titulo);
}
.crm__numero span {
  color: var(--c-suave);
  font-size: 11.5px;
}
.crm__colunas {
  flex: 1;
  min-height: 0;
  display: grid;
  grid-template-columns: repeat(4, minmax(190px, 1fr));
  gap: 12px;
  overflow-x: auto;
  padding-bottom: 18px;
  scrollbar-width: thin;
  scrollbar-color: var(--c-linha) transparent;
}
.crm__coluna {
  display: flex;
  flex-direction: column;
  gap: 8px;
  min-height: 0;
  padding: 12px;
  border-radius: 14px;
  background: var(--c-painel);
  overflow-y: auto;
}
.crm__coluna-topo {
  display: flex;
  align-items: center;
  gap: 8px;
  font-weight: 600;
  font-size: 13.5px;
}
.crm__coluna-topo::before {
  content: "";
  width: 9px;
  height: 9px;
  border-radius: 50%;
  background: var(--cor-etapa);
}
.crm__coluna-topo small {
  margin-left: auto;
  color: var(--c-suave);
  font-weight: 500;
}
.crm__lead {
  display: grid;
  gap: 8px;
  padding: 12px;
  border: 1px solid var(--c-linha);
  border-radius: 12px;
  background: var(--c-painel-2);
  font-size: 13px;
  text-align: left;
  cursor: pointer;
  transition: border-color 0.2s, transform 0.2s;
}
.crm__lead:hover {
  border-color: var(--c-suave);
  transform: translateY(-2px);
}
.crm__lead-linha {
  display: flex;
  align-items: center;
  gap: 8px;
}
.crm__lead .crm__av {
  width: 28px;
  height: 28px;
  font-size: 10.5px;
}
.crm__lead-valor {
  margin-left: auto;
  font-weight: 600;
}
.crm__lead.chegou {
  animation: crm-chegou 1.6s var(--curva);
}

/* Agente */
.crm__agente {
  overflow-y: auto;
  padding-bottom: 20px;
  scrollbar-width: thin;
  scrollbar-color: var(--c-linha) transparent;
}
.crm__agente-grade {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
  margin-top: 16px;
}
.crm__caixa {
  padding: 16px;
  border: 1px solid var(--c-linha);
  border-radius: 14px;
  background: var(--c-painel);
}
.crm__caixa h4 {
  margin: 0 0 10px;
  font: 600 14px/1.3 var(--fonte-titulo);
}
.crm__caixa p {
  margin: 0;
  color: var(--c-suave);
  font-size: 13px;
}
.crm__persona {
  padding: 12px;
  border-radius: 10px;
  background: var(--c-fundo);
  color: var(--c-texto) !important;
  font-size: 13px;
  line-height: 1.5;
}
.crm__chave {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  width: 100%;
  padding: 8px 0;
  border: 0;
  border-bottom: 1px solid var(--c-linha);
  background: none;
  font-size: 13px !important;
  text-align: left;
  cursor: pointer;
}
.crm__chave:last-child {
  border-bottom: 0;
}
.crm__chave i {
  position: relative;
  flex: none;
  width: 34px;
  height: 20px;
  border-radius: 999px;
  background: var(--c-linha);
  transition: background 0.25s;
}
.crm__chave i::after {
  content: "";
  position: absolute;
  top: 3px;
  left: 3px;
  width: 14px;
  height: 14px;
  border-radius: 50%;
  background: var(--c-texto);
  transition: transform 0.25s var(--curva);
}
.crm__chave[aria-checked="true"] i {
  background: var(--c-zap);
}
.crm__chave[aria-checked="true"] i::after {
  transform: translateX(14px);
}
.crm__arquivos {
  display: grid;
  gap: 6px;
  margin: 0;
  padding: 0;
  list-style: none;
  font-size: 13px;
}
.crm__arquivos li {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 8px 10px;
  border-radius: 10px;
  background: var(--c-fundo);
}
.crm__arquivos svg {
  width: 16px;
  height: 16px;
  color: var(--c-marca);
}
.crm__arquivos small {
  margin-left: auto;
  color: var(--c-suave);
}

/* Avisos que aparecem no canto */
.crm__avisos {
  position: absolute;
  z-index: 5;
  top: 76px;
  right: 14px;
  display: grid;
  gap: 8px;
  justify-items: end;
  pointer-events: none;
}
.crm__toast {
  display: flex;
  align-items: center;
  gap: 8px;
  max-width: 300px;
  padding: 10px 14px;
  border-radius: 12px;
  background: #213149;
  border: 1px solid #33465c;
  box-shadow: 0 14px 30px -12px rgb(0 0 0 / 0.6);
  font-size: 13px;
  animation: crm-toast 0.4s var(--curva) both;
}
.crm__toast svg {
  flex: none;
  width: 16px;
  height: 16px;
  color: var(--c-zap);
}
.crm__toast.saindo {
  opacity: 0;
  transform: translateY(6px);
  transition: opacity 0.35s, transform 0.35s;
}

@keyframes crm-entra {
  from {
    opacity: 0;
    transform: translateY(8px) scale(0.98);
  }
}
@keyframes crm-toast {
  from {
    opacity: 0;
    transform: translateY(12px);
  }
}
@keyframes crm-pulo {
  0%, 60%, 100% {
    transform: none;
    opacity: 0.5;
  }
  30% {
    transform: translateY(-4px);
    opacity: 1;
  }
}
@keyframes crm-chegou {
  0% {
    border-color: var(--c-ia);
    box-shadow: 0 0 0 4px rgb(167 139 250 / 0.35);
    transform: scale(1.03);
  }
  100% {
    box-shadow: 0 0 0 0 rgb(167 139 250 / 0);
  }
}

/* Tamanho médio: o painel do cliente sai de cena. */
@container (max-width: 1000px) {
  .crm__app {
    grid-template-columns: 64px 250px minmax(0, 1fr);
  }
  .crm__painel {
    display: none;
  }
}
/* Celular: barra lateral vira barra no topo, só a conversa aparece. */
@container (max-width: 700px) {
  .crm__app,
  .crm__app[data-vista="funil"],
  .crm__app[data-vista="agente"] {
    grid-template-columns: minmax(0, 1fr);
    grid-template-rows: auto minmax(0, 1fr);
    height: 600px;
  }
  .crm__nav {
    flex-direction: row;
    justify-content: center;
    gap: 4px;
    padding: 8px 10px;
    border-right: 0;
    border-bottom: 1px solid var(--c-linha);
  }
  .crm__logo {
    width: 30px;
    height: 30px;
    margin: 0 auto 0 0;
    font-size: 14px;
  }
  .crm__nav-fim {
    margin-left: auto;
  }
  .crm__aba {
    width: auto;
    grid-auto-flow: column;
    padding: 7px 11px;
    font-size: 12px !important;
  }
  .crm__aba svg {
    width: 17px;
    height: 17px;
  }
  .crm__lista {
    display: none;
  }
  .crm__chat-topo {
    padding: 10px 12px;
    gap: 8px;
  }
  .crm__chat-topo .crm__av {
    width: 34px;
    height: 34px;
  }
  .crm__botao span {
    display: none;
  }
  .crm__botao {
    padding: 8px;
  }
  .crm__msgs {
    padding: 14px 12px;
  }
  .crm__bolha {
    max-width: 86%;
  }
  .crm__rodape {
    padding: 10px 12px 12px;
  }
  .crm__funil,
  .crm__agente {
    padding: 14px 12px 0;
  }
  .crm__numero {
    min-width: 0;
    flex: 1 1 40%;
  }
  .crm__colunas {
    grid-template-columns: repeat(4, 78%);
    scroll-snap-type: x mandatory;
  }
  .crm__coluna {
    scroll-snap-align: start;
  }
  .crm__agente-grade {
    grid-template-columns: minmax(0, 1fr);
  }
  .crm__avisos {
    left: 12px;
    right: 12px;
    top: 112px;
    justify-items: center;
  }
}
@container (max-width: 380px) {
  .crm__etapa-chip {
    display: none;
  }
  .crm__aba b {
    display: none;
  }
}

/* ---------- Como funciona (fluxo em quatro passos) ---------- */
.fluxo__lista {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 16px;
  margin: 0;
  padding: 0;
  list-style: none;
}
.fluxo__passo {
  position: relative;
  display: grid;
  align-content: start;
  gap: 10px;
  padding: 24px 22px;
  border: 1px solid var(--linha);
  border-radius: var(--raio);
  background: var(--superficie);
  box-shadow: var(--sombra);
}
.fluxo__icone {
  width: 46px;
  height: 46px;
  border-radius: 14px;
  display: grid;
  place-items: center;
  color: var(--acento);
  background: var(--acento-suave);
}
.fluxo__icone svg {
  width: 22px;
  height: 22px;
}
.fluxo__numero {
  position: absolute;
  top: 22px;
  right: 22px;
  font: 600 0.85rem/1 var(--fonte-titulo);
  color: var(--tinta-3);
}
.fluxo__titulo {
  margin: 6px 0 0;
  font: 600 1.1rem/1.3 var(--fonte-titulo);
}
.fluxo__passo p {
  margin: 0;
  color: var(--tinta-2);
}
.fluxo__passo:not(:last-child)::after {
  content: "";
  position: absolute;
  z-index: 1;
  top: 44px;
  right: -13px;
  width: 10px;
  height: 10px;
  border-top: 2px solid var(--linha-forte);
  border-right: 2px solid var(--linha-forte);
  transform: rotate(45deg);
}
@media (max-width: 959px) {
  .fluxo__lista {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
  .fluxo__passo::after {
    display: none;
  }
}
@media (max-width: 559px) {
  .fluxo__lista {
    grid-template-columns: minmax(0, 1fr);
  }
}

@media (prefers-reduced-motion: reduce) {
  .crm *,
  .crm *::before,
  .crm *::after {
    animation: none !important;
    transition: none !important;
  }
}